Senior Problem Engineer, IT Infrastructure Managed Services

Rockwell Automation is a global technology leader focused on helping the world’s
manufacturers be more productive, sustainable, and agile. With more than 28,000
employees who make the world better every day, we know we have something
special. Behind our customers – amazing companies that help feed the world,
provide life-saving medicine on a global scale, and focus on clean water and
green mobility – our people are energized problem solvers that take pride in how
the work we do changes the world for the better. We welcome all makers, forward
thinkers, and problem solvers who are looking for a place to do their best work.
And if that’s you we would love to have you join us! Job Description As a Senior
Problem Engineer, you will lead problem management efforts for Rockwell’s
customers’ OT infrastructure. Working with the Managed Support Incident and
Change teams, you will identify and manage the root causes of incidents to
reduce their impact and prevent recurrence. You will focus on resolving
underlying issues rather than just addressing symptoms. You will identify
problems based on available data from alarm and ticketing systems. Location:
Katowice, Poland (Hybrid Schedule) Report to: CI Quality Lead, MSS, Poland Your
Responsibilities: Contribute to the Problem Management process by supporting the
identification, analysis, and resolution of recurring issues according to ITIL
best practices. Conduct Root Cause Analysis (RCA) for major and recurring
incidents. Collaborate with Incident and Change Management teams to ensure
seamless service delivery. Maintain and update the Known Error Database (KEDB)
and Problem Records. Identify trends and patterns in incident data to prevent
future issues. Develop and implement workarounds and permanent fixes for known
problems. The Essentials – You Will Have: Bachelor’s degree in Computer Science,
Information Technology, or a related field. Minimum 5 years of experience in IT
service delivery in one or more of the following areas: Security, Networking, or
Infrastructure. Minimum 2 years of experience in proactive problem management or
problem identification. Strong analytical, problem-solving, and organizational
skills. Familiar with ITIL methodology. Proficiency in English (minimum B2
level). The Preferred – You Might Also Have: Experience with virtualization
platforms (VMware, Nutanix). Knowledge of server hardware (Dell, HP, Cisco).
Familiarity with network switches (Cisco, HPE, Dell). Experience with Microsoft
Windows Servers (2008–2025). Knowledge of backup solutions (Veeam, BackupExec,
Cove, etc.). Exposure to MSR solutions (e.g., Cyolo, Claroty). Experience with
infrastructure monitoring platforms. Familiarity with firewalls (Cisco, Palo
Alto, Fortinet). What We Offer: Our benefits package includes … Comprehensive
mindfulness programs with a premium membership to Calm Volunteer Paid Time off
available after 6 months of employment for eligible employees Company volunteer
and donation matching program – Your volunteer hours or personal cash donations
to an eligible charity can be matched with a charitable donation. Employee
Assistance Program Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development … and other
local benefits! At Rockwell Automation we are dedicated to building a diverse,
inclusive and authentic workplace, so if you’re excited about this role but your
experience doesn’t align perfectly with every qualification in the job
description, we encourage you to apply anyway. You may be just the right person
for this or other roles. #LI-Hybrid #LI-IK1 Rockwell Automation’s hybrid policy
aligns that employees are expected to work at a Rockwell location at least
Mondays, Tuesdays, and Thursdays unless they have a business obligation out of
the office. Rockwell Automation, Inc. (NYSE: ROK), is a global leader in
industrial automation and digital transformation. We connect the imaginations of
people with the potential of technology to expand what is humanly possible,
making the world more productive and more sustainable. Headquartered in
Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem
solvers dedicated to our customers in more than 100 countries. To learn more
about how we are bringing the Connected Enterprise to life across industrial
enterprises, visit www.rockwellautomation.com. We welcome all makers, forward
thinkers, and problem solvers who are looking for a place to do their best work.
And if that’s you we would love to have you join us!