🚀 Who Are We?
Welcome to Welltech—where health meets innovation! 🌍 As a global leader in
Health & Fitness industry, we’ve crossed over 200 million installs with five
life-changing apps, all designed to boost well-being for millions. Our mission?
To transform lives through intuitive nutrition trackers, powerful fitness
solutions, and personalized wellness journeys—all powered by a diverse team of
over 700 passionate professionals with presence across 5 hubs.
Why Welltech? Imagine joining a team where your impact on global health and
wellness is felt daily. At Welltech, we strive to be proactive wellness partners
for our users, while continually evolving ourselves.
What We’re Looking For
We are looking for a skilled and enthusiastic Helpdesk Engineer to join our IT
team. In this role, you will be the first point of contact for employees seeking
technical assistance. You will be responsible for troubleshooting a variety of
IT issues, ensuring smooth operation of our systems, and providing excellent
customer service to our employees.
Key Responsibilities:
* Provide timely and effective technical support to employees via phone, email,
and our ticketing system.
* Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile
Device Management (MDM).
* Resolve technical problems with various web services, including Slack and
Asana.
* Prepare and configure new employee workstations, including hardware setup and
software installation.
* Maintain detailed records of user requests and resolutions in the ticketing
system (FreshService ITSM – a plus).
* Escalate complex issues to senior IT staff when necessary.
* Develop and maintain comprehensive technical documentation, such as user
manuals and system configurations.
* Deliver user training and guidance on Google Workspace and MacOS
applications.
* Collaborate with the IT team to identify and implement system improvements
and upgrades.
Required skills:
* Bachelor’s degree in Computer Science, Information Technology, or a related
field.
* Minimum of 2 years of experience in a technical support role with a focus on
Google Workspace and MacOS.
* Strong technical skills and experience with:
* Google Workspace administration
* Okta administration
* MacOS and Mobile Device Management (MDM)
* Troubleshooting web services (Slack, Asana)
* Remote support tools and ticketing systems
* Excellent communication and interpersonal skills, with the ability to explain
technical concepts clearly to non-technical users.
* Ability to work effectively in a fast-paced environment and manage multiple
tasks simultaneously.
Will be a Plus:
* Experience with Jamf solution
* Experience with FreshService ITSM
* Experience with an Asset Management tool
* Experience with Jira
Candidate journey: ⭕️ Recruiter call —-> ⭕️ Skills assessment—–> ⭕️ Meet
the hiring manager
✨ Why You’ll Love Being Part of Welltech:
* Grow Together: Join a culture that champions both personal and professional
growth. Here, you’ll thrive as we learn, evolve, and succeed together.
* Lead by Example: No matter your role, your leadership matters. Every team
member is empowered to inspire and make an impact.
* Results-Driven: We’re all about achieving meaningful outcomes. It’s not just
about the effort, but the difference we make every day.
* We Are Well-Makers: Be part of a movement that’s creating a healthier,
happier world. Together, we make well-being a reality!
Check out some of our products
Muscle Booster — https://musclebooster.fitness/ [https://musclebooster.fitness/]
Yoga-Go — https://yoga-go.io/ [https://yoga-go.io/]
WalkFit -http://walkfit.pro [http://walkfit.pro]
