Job Details
Description
Summary: Floor Staff team members are classified based on individual theatre
needs, and/or employee availability, as either variable hour, part-time fixed,
part-time regular or full-time hourly employees whose primary responsibility is
ensuring our guests receive exceptional service. Floor Staff may be scheduled to
work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees
must act as a representative of Regal in a way that is consistent with our
mission statement and policies; including
* Regular and consistent attendance
* Handling of emergency situations when called upon to do so
* General cleaning duties; and
* Compliance with our company dress code.
Essential Duties and Responsibilities for each position include, but are not
limited to, the following:
Box Office
* Operating POS system, including the proper handling of and responsibility for
accuracy of cash drawer, credit cards, travelers’ checks, gift cards and
redeemed discount tickets, passes and coupons
* Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
* Promoting the Regal Crown Club program
* Ensuring tickets are sold in accordance with the MPAA rating system and
company policy
* Responding to phone calls and questions from guests in a manner that is
consistent with our guest service philosophy
Concession
* Operating POS system, including the proper handling of and responsibility for
accuracy of cash drawer, credit cards, travelers’ checks, gift cards and
redeemed coupons as well as concession stock inventory.
* Promoting the Regal Crown Club program
* Operating, preparing and cleaning of all concession related equipment
* Up selling/Suggestive selling
* Complying with all local, state and federal food safety laws.
* Abide by all federal and state laws with regards to breaks and/or meal
periods.
* Ensure required alcohol certification and training are current where
applicable.
* If the theatre sells alcohol and your assigned duties will include the
selling/serving of alcohol, you must be of legal age to sell or serve alcohol
according to state or local laws.
* Required to read and understand training materials that will cover subjects
such as sexual harassment and discrimination.
Usher
* Tearing tickets, collecting and depositing appropriate stub, and directing
patrons to their auditoriums.
* Inspecting backpacks and packages when applicable.
* Managing crowd control and assisting guests in finding seats in auditoriums
when necessary
* Enforcement of MPAA rating system
* Conducting in theatre inspections to monitor picture and sound quality, watch
for film and content theft, and help maintain a safe quality environment
within the auditoriums
* Reporting to the management any problems, discrepancies or unusual situations
that arise at the theatre.
* Perform in-auditorium concession auxiliary sales as directed by management
* Cleaning auditoriums at the end of scheduled shows and maintaining clean
restrooms, lobby area, hallways and other areas outside of the auditorium
* Monitoring the cleanliness and operation of theatre vending equipment
* Assisting with all opening and closing duties as assigned by management
Qualifications
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.
Education/Experience
Completion of cast certification program as a cast member and as box office
cashier or progress towards completion required.
If the theatre sells alcohol and your assigned duties will include the
selling/serving of alcohol, it is your responsibility to complete any legally
required state or local training and obtain the required certificate. In
addition, you must complete the Regal Responsible Beverage Server training on
Regal Online University.
Language Ability
Possess good public speaking, listen effectively and respond clearly and
directly.
Math Ability
Perform calculations with speed and accuracy and identify and correct errors.
Reasoning Ability
Identify problems, gather relevant data and note possible causes of problems.
Evaluate relevant information, recognize alternatives and reach conclusions
based on evidence. Take action beyond what is necessarily called for. Perform
under pressure and/or opposition.
Personal Skills
Possess excellent communication skills with customers, co-workers and
management. Establish goals, budget time, and set priorities to achieve desired
objectives.
Physical Demands
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
While performing the duties of this job the employee is frequently required to
stand; walk; sit; use hands to finger, handle, or feel; reach with hands and
arms and talk or hear. The employee is occasionally required to climb or balance
and stoop, kneel, crouch, or crawl. The employee may occasionally be required to
lift up to 60 pounds. The vision requirements include: close vision, distance
vision, peripheral vision, depth perception and ability to adjust focus.
