We are looking for a Senior Backend Engineer to join our Customer Growth team.
The Customer Growth Team is responsible for mission-critical product areas,
ensuring customers have reliable access and managing their purchasing and
payment experiences. They also own the integrations between our products and
internal sales, marketing, and finance tools to keep all information synced and
reliable.
In this role you will be…
* Guiding customers across their journey with Supermetrics: from trialing the
product to the first purchase and supporting them further.
* Working on our purchasing flows to showcase the value of the product, improve
conversion rates, grow ARR, and improve customer stickiness.
* Improving the subscription management system – allowing customers to adjust
their subscriptions along the journey with Supermetrics to best fit their
needs.
* Working on the licensing system in the heart of the product, used by tens of
thousands of customers running millions of queries daily.
Your day-to-day work and responsibilities include…
* Delivering new features to improve the user purchasing experience and
streamline our internal reporting.
* Leading and planning new initiatives and features.
* Participating in code reviews to maintain code quality standards.
* Working on company-wide initiatives and features.
* Close collaboration and interaction with other engineers and departments
(including Finance, Sales, Customer Success, and Customer Support).
* Debugging and fixing issues.
* Supporting and sharing knowledge with your colleagues.
Technologies you’ll be using…
* PHP 8
* MySQL 8
* Redis
* GCP / AWS Clouds and derived services, e.g., Google Pub/Sub, Cloud Storage
Bucket, etc.
* Docker
* Kubernetes
* OpenSearch / Grafana / DataDog
* Git
This role is for you if you have:
* 5+ years of commercial back-end experience (PHP), preferably building a SaaS
product.
* Understanding of monitoring tools and ability to interpret monitoring data.
This includes tools such as Datadog, OpenSearch, Grafana, etc., which are
used to track application performance and system metrics.
* Ability to design, architect, and build a feature from scratch.
* Ability to conduct unit testing, integration testing, and end-to-end testing.
* Strong understanding of architecture & software design.
* Strong grasp of the software testing discipline.
* Understanding of security best practices.
* Experience collaborating directly with product teams and designers.
* Detail-oriented with strong analytical and problem-solving abilities.
* Strong communication skills; fluent in English is a must.
* Ability to give effective feedback.
Nice to have skills:
* Former exposure to billing and purchasing.
* Interest in how to leverage AI to optimize development and other everyday
tasks.
Benefits we offer:
* Competitive compensation package, including equity.
* Excellent work equipment and home office allowance.
* Health care benefits and leisure time insurance.
* Annual personal learning budget.
* Sports and well-being allowance.
Does this sound like your next adventure? Apply now! We’ll fill the role as soon
as we find the right person.
Join us on our mission to make data a marketing superpower
Supermetrics builds an end-to-end marketing intelligence platform, with 15% of
global advertising spend reported through our products.
We help marketers turn their data into insights that improve business results
and predict the best next step. Our technology streamlines marketing data for
over 200,000 businesses through a network of agencies and customers like
Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a
one-person shop to a key player in the industry—and we’re just getting started!
We’re a team of 360+ growth-minded people from diverse backgrounds. Together, we
make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus.
Forward-looking and action-oriented, we work hard to raise the bar in our
industry. As team players, we help each other and win together.
We’re hiring for a diverse, skilled, and collaborative team and building an
inclusive workplace where everyone is treated fairly and respectfully.
It all started with a Google t-shirt… Read the rest of our growth story at
supermetrics.com/about [https://supermetrics.com/about].
