XTB is a global company from the financial industry, focusing on online trading
of financial instruments. We are the largest FinTech in Poland and a leader in
Central and Eastern Europe, and the range of our operations covers several
countries, including Asia and South America. At XTB, we focus on the development
of our employees, giving them opportunities to gain knowledge and skills in
various fields, as well as offering a number of training and development
programs. If you are looking for challenges and want to gain valuable experience
in an international business environment, XTB is the right place for you.
Job Description
Your responsibilities:
* providing excellent customer service (supporting Spanish and Latam clients)
* building up positive relationships with customers
* resolving issues in a timely manner and ensure high levels of customer
satisfaction
* providing explanations in relation to customer complaints (both written and
by phone)
* monitoring of the situation on financial markets
* working with the CRM system (verification and completing clients data)
* cooperating with external XTB branches and internal departments
Our Requirements
* Spanish language – native or proficiency level required
* responsibility and ability to multitask, prioritize and close tasks quickly
* strong communication, interpersonal and negotiation skills
* good knowledge of MS Office
* shift work (night shift)
* Optional
* previous experience in a customer service role
* knowledge of financial markets and XTB’s core business
We offer
* full-time employment agreement
* Multisport card and private healthcare system
* great learning opportunity in cooperation with multinational units of the
company
* work in an internationally known company with a well-recognized brand
* all the required tools and training required to be successful
* possibility of developing inside the company’s structures
Benefits
* private medical care
* sharing the costs of professional training & courses
* fruits
* integration events
* video games at work
* coffee / tea
* drinks
* leisure zone
* employee referral program
