At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
PURPOSE AND OBJECTIVES
We are looking for a user assistance developer associate to join the SAP Commerce Cloud team. In this role, you will work with an international team of user assistance professionals preparing help documentation and other guidance for users of a world-leading e-commerce product.
EXPECTATIONS AND TASKS
Creating user assistance (UA) deliverables (text, multimedia, and in-application guidance) in close collaboration with the development teams, UX designers, and other stakeholders to enable users to deploy, administer, and use the SAP software
Ensuring that the UA deliverables are of high quality, adhere to standards and guidelines, and are written in appropriate style and tone for product and audience according to target group and target market
Defining terminology that is simple, consistent, and conforms to industry standards
Acting as an advocate for an excellent user experience
Proofreading and editing content for usability, readability, and linguistic correctness
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
A good to excellent university degree in technical communication or a related subject or a language-based university degree
Ideally first-language proficiency in English, or excellent written and spoken skills in English, preferably with excellent written and spoken skills in one or more local languages
Experience in technical writing would be a plus
Experience in working in a commercial environment would be a plus
The ability to express complex technical information in a clear and precise manner
Outstanding communication, writing, and grammar skills
The ability to work to tight deadlines, deliver on time, and ensure high quality
Flexibility and a readiness to communicate with other team members and to participate in knowledge transfer
A willingness to acquire product knowledge and learn new skills at short notice
Good organizational skills
Some experience of DITA and IxiaCCMS would be advantageous
Knowledge and experience of SAP products desirable
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
