SoftServe, Договорная   Закрыта


We are digital advisors and providers who operate at the cutting edge of technology. We deliver the innovation, quality, and speed that our clients’ users expect.

SoftServe’s mission is to enable talented people to change the world. We believe our people are our greatest asset. Our mix of the brightest, most inquiring minds, technical experts, and strategic thinkers allows us to form collaborative relationships with our clients so that we can really understand their needs and create the experience they demand.

At SoftServe, we strive to make the world a better place. Our Corporate Social Responsibility program ensures a sustainable future for our associates, our company, and the communities in which we live and work across the globe. The key to fulfilling this mission is our responsibility towards customers, associates, and society. We are committed to addressing various economic, social, and environmental issues.

Delivery Director is the most senior leadership position in Delivery function. By leveraging corporate capabilities, Delivery Director partners up with career advisors and HR professionals to cultivate SoftServe’s talent pool and develop future technical and project leadership.


Eager to learn fast, the one who loves working in a team, ready to be an example of a Leader for the local community, focused on a manageable number of clients, necessary for providing an extraordinary client experience, we wait for you! You are a perfect candidate if you have

  • Experienced in taking extreme ownership of all aspects of the project, such as budget, scope, schedule, and quality
  • Understanding of how a software development company works and what business models it has
  • Professional and business education or training in Project Management such as MSTM, MBA, and similar
  • At least 10 years of proven experience in management
  • Experience in team-building and distributed team management
  • Strong concepts of SDLC management and great proficiency in project management industry standards
  • Proficiency in traditional and Agile project management methodologies
  • Advanced understanding of project management techniques and tools, including basic revenue models, profit and loss modeling, cost-to-completion projections, project pricing models, project billing procedures, budget estimation techniques, and others
  • Background in managing the different types of projects (Fixed bid, Time and Material, Outcome-based, SLA)
  • IT industry trends tracking
  • Willingness to travel
  • At least Upper-Intermediate strong level of English (spoken)


  • Managing delivery unit up 100-150 FTEs team size; taking care of USA-based clients, focusing on Healthcare domain both: Existing Portfolio Development and New Logo Acquisition
  • Ensuring the client’s satisfaction by delivering an extraordinary experience within business goals
  • Managing the client’s expectations and ensuring the delivery commitments are fulfilled on scope, time, and within budget
  • Ensuring the implementation of the delivery excellence best practices to guarantee both quality and an optimal level of operational efficiency
  • Providing the team members across the delivery unit with the opportunities for continuous growth and personal development
  • Keeping members of the delivery unit well informed of SoftServe’s corporate values, strategic goals, changes within the company, and general corporate news
  • Motivating, guiding, coaching, and encouraging the management team of the delivery unit together with the HR Business Partner. Ensuring the definition and implementation of the career development and succession planning for the team members
  • Client Success Leader and Client Partner to proactively identify and take up opportunities to enhance the level of clients’ satisfaction
  • Managing the operating profit and loss together with the Financial Partner
  • Establishing and maintaining effective staffing practices within the delivery unit together with GTO Partner. Taking responsibility for staffing management team of delivery unit


  • Support your technical and personal growth – we have a dedicated career plan for all roles in our company
  • Enjoy flexible working hours
  • Take part in internal and external events
  • Give you access to experienced specialists willing to share their knowledge
  • Show you our casual atmosphere – no dress code
  • Care about your individual initiatives – we are open for them, just come and share your ideas
  • Share many other advantages with you such as attractive salary, modern office, a package of benefits, language classes






Business Analyst
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